4.+Interviews

Department: Information Technology

 * 1) //What role do you see IT playing within the hospital?//
 * Current - IT as a medium capability provider of technical solutions
 * Future - IT should be the major business enabler focused on the ongoing improvement of the business models and leverage/facilitate the business process supporting those models.
 * 1) //What IT systems are currently in place that support employee communications?//
 * Email System
 * Sharepoint (workflow)
 * Collaboration (ex: Cisco)
 * Internet
 * Intranet
 * 1) //What would you say is the level of IT competency of AAH Staff?//
 * Overall - averaging out 2000 employees - weak
 * Registration/Patient Services - Very Weak
 * Standard Business Functional Staff - Average Knowledge
 * Teir 1 Clinicians - Fine
 * Teir 2 & 3 Clinicians - Weak
 * 1) //Is there continuing education provided to the staff?//
 * Yes, training on the job, training courses & elearning
 * 1) //Is there improvement?//
 * Yes, if you compare the competencies before and after the Cerner system was launched at the end of 2009 - there is an improvement
 * 1) //What are the strategic goals for IT next year?//
 * To better support the business processes - adapting to external factors of change (such as the anticipated change in the revenue model for the hospital)
 * Refocus as a service provider
 * 1) //Do you see a role for social media wihtin the hospital? (RSS, Bookmarking, Tagging, Voting, Social Networks, Blogs, Wikis, Microblogs, Podcasts, Video & Photo Sharing)//
 * Officially SEHA has limited areas for social networking within their facilities
 * Personally thinks that social networking will be a major factor in driving business efficiency in the future
 * 1) //How far out does the hospital plan?//
 * Currently the hosptial worked on a 3 year evolving plan.
 * 1) //Do you see a role for social media wihtin the hospital? (RSS, Bookmarking, Tagging, Voting, Social Networks, Blogs, Wikis, Microblogs, Podcasts, Video & Photo Sharing)//
 * Officially SEHA has limited areas for social networking within their facilities
 * Personally thinks that social networking will be a major factor in driving business efficiency in the future
 * 1) //How far out does the hospital plan?//
 * Currently the hosptial worked on a 3 year evolving plan.
 * 1) //How far out does the hospital plan?//
 * Currently the hosptial worked on a 3 year evolving plan.

Department: Human Resources

 * 1) //What IT systems do you use to communicate with staff members?//
 * Access Based Database - For applications, personal data, qualifications, experience, etc..
 * Oracle - creating vacancies to show on the website, create new employee profile, managing all information for Human Resources purposes
 * Email & Telephone as the main communication streams
 * 1) //How do you think people view IT within the organization?//
 * Make proceedures easier
 * Save Time
 * More professional than paper-based
 * 1) //How would you group internal stakeholders?//
 * Admin
 * Paramedical
 * Nursing
 * Physicians
 * 1) //How would you group external stakeholders?//
 * International Recruiting Agencies
 * Universities and Colleges
 * SEHA
 * HAAD
 * Candidates for Jobs
 * 1) //How does the organization creatively engage staff members?//
 * Through giving them assignments or the opportunity to work on projects to be creative. People bring in new technology and ideas from former places.
 * 1) //What are some of the challenges related to having a multi-cultural staff?//
 * Language can be a bit of an issue
 * Communication between people of different cultures
 * 1) //Do you think people are empowered within the organization?//
 * Depends on their position and the responsibility given to them. With lower positions they are not able to express themselves because they might be afraid of the outcome.
 * 1) //Do you think that social media is a good idea for engaging staff?//
 * Might be - depends on the interest of the employee. If they are - why not? It would be an advantage for the hospital to get all the staff close to eachother - also part of networking and communications.
 * Communication between people of different cultures
 * 1) //Do you think people are empowered within the organization?//
 * Depends on their position and the responsibility given to them. With lower positions they are not able to express themselves because they might be afraid of the outcome.
 * 1) //Do you think that social media is a good idea for engaging staff?//
 * Might be - depends on the interest of the employee. If they are - why not? It would be an advantage for the hospital to get all the staff close to eachother - also part of networking and communications.
 * 1) //Do you think that social media is a good idea for engaging staff?//
 * Might be - depends on the interest of the employee. If they are - why not? It would be an advantage for the hospital to get all the staff close to eachother - also part of networking and communications.

Department: Human Resources

 * 1) //What IT systems do you use to communicate with staff members//?
 * Emails - Outlook
 * Internal Customized Reports - Excel
 * HRMS - iRecruit
 * 1) //How do you think people view IT within the organization//?
 * Services provided by IT are somewhat poor - people are expecting highly automoated. Reality is that it is not. There is a variance. Majority would say they are satisfied.
 * 1) //How would you group the user groups within the organizaiton - in terms of HR?//
 * Layers within the hospital
 * Committed People, High Performance
 * Low Performance
 * Left behind becuase of their own choice
 * Just working for financial gain
 * 1) //Who would you classify as external stakeholders?//
 * Patients
 * SEHA
 * Other SEHA Facilities
 * Medical University of Vienna
 * Local Market / Local Community
 * Universities & Colleges
 * Recruitment Agencies / Global
 * Organizers for Exhibitions
 * 1) //How does the organization creatively engage its staff members?//
 * Centralization in terms of decision making
 * Good Level of engagement throughout organization
 * One of the factors is that the centralization of decisions particularly in financial (as it should be)
 * 1) //What are the challenges related to having a multi-cultural staff?//
 * Accommodation of different nationalities - behaviour, belief, culture
 * Poor Integration across cultures across the organization
 * People coming from outside - problems with accommodation of policies and rules within the country
 * Process Management / Workflow is a challenge for them
 * Government / External Factors
 * Getting Used to Services Here
 * 1) //Do you think peopel are empowered within the organization?//
 * 50% yes, 50%no
 * Some departments with a great head empower their staff and leadership is good
 * The rest is just demoralized
 * 1) //Do you think using social media is a good idea for engaging staff?//
 * Good tool - because some people would be happy to see themselves participating in the community.
 * 1) //Do you think peopel are empowered within the organization?//
 * 50% yes, 50%no
 * Some departments with a great head empower their staff and leadership is good
 * The rest is just demoralized
 * 1) //Do you think using social media is a good idea for engaging staff?//
 * Good tool - because some people would be happy to see themselves participating in the community.
 * Good tool - because some people would be happy to see themselves participating in the community.

Department - Human Resources

 * 1) //What IT Systems do you use to communicate with staff members?//
 * Microsoft Products - Outlook, SharePoint, etc...
 * Oracle for HR - Payslips, Tracking Etc.
 * HAAD Online Licensing System
 * Internet Homepage
 * 1) //How do you think people view IT within the organization?//
 * We encounter big problems because some staff do not have much experience with computers which leads to training problems.
 * On the other hand people are overwhelmed because Oracle was implemented at the same time as Cerner but not customized fully. Scattered focus and therefore it is not easy to get them engaged in one thing.
 * 1) //How would you group internal stakeholders within the Organization?//
 * SEHA
 * Senior Management
 * Middle Management
 * Staff
 * Physicians
 * Nurses
 * Parameds
 * By Department / Institutes / Sections
 * Nationals (acting in more formal ways) vs. Non-Nationals (less visible as stakeholders - more informal)
 * Nationalities (Indian, Filipino, GCC Arab)
 * 1) //Who are the external stakeholders to the organizaiton?//
 * HAAD
 * Abu Dhabi Government
 * Local Community
 * Medical Faculty
 * Educational Institutes
 * Municipality
 * Minister of the Interior
 * Hotels and Housing Providers
 * Material Providers
 * Consultancy Providers
 * VAMED Contractors
 * Medical University of Vienna
 * Tawteen (Advise org. in Nationalization Issues)
 * Other Hospitals in the UAE - Tawam, SKMC etc...
 * 1) //How does the organization creatively engage its staff members?//
 * Staff satisfaction & engagement survey has not been done yet.
 * Rough Assumption: up to 50% working very hard, up to 50% not fully there
 * 1) //What are the challenges related to a multi-cultural staff?//
 * Having different levels of professional training, basic skills and education
 * Having different understanding of the same terms - different meanings to different staff
 * Many of the staff need a large number of policies in order to work
 * 1) //Do you think people are empowered within the organization?//
 * We don't actively work on empowering programs
 * There is a high level of fear by the staff coming from places where work is scarce. They prefer not to stick out or voice their ideas
 * To date there has been a high focus on structuring, policies & KPIs and there has not been enough resources to train how to lead staff in such an environment
 * 1) //Do you think using social media is a good idea for engaging staff?//
 * Do not use personally - in my off-time I do not even want to see a computer
 * Might be though. Some organizations use this because they get a lot of information through these tools. They learn what their staff are doing and what thoughts they have.
 * We don't actively work on empowering programs
 * There is a high level of fear by the staff coming from places where work is scarce. They prefer not to stick out or voice their ideas
 * To date there has been a high focus on structuring, policies & KPIs and there has not been enough resources to train how to lead staff in such an environment
 * 1) //Do you think using social media is a good idea for engaging staff?//
 * Do not use personally - in my off-time I do not even want to see a computer
 * Might be though. Some organizations use this because they get a lot of information through these tools. They learn what their staff are doing and what thoughts they have.
 * Might be though. Some organizations use this because they get a lot of information through these tools. They learn what their staff are doing and what thoughts they have.

Department - Nursing

 * 1) //What IT systems do you send/recieve hospital communication on?//
 * Microsoft Outlook
 * Oracle System - payslips
 * Policy Manager
 * (don't use Cerner - but would if on ward)
 * 1) //How do you think people view IT within the organization?//
 * Very integral part. People think it is quite important in order to perform their job role. More as useful than important.
 * 1) //Identify usergroups/stakeholders within the organization?//
 * HR Department, Surgical Institute, Medical Institue
 * Basically by department
 * 1) //Who are the external stakeholders?//
 * SEHA & HAAD
 * 1) //How do you think the organization creatively engages its staff members?//
 * lectures / sessions in the auditorium
 * boards being used in the tower block to communicate information
 * posters
 * Effective? It is a good way to get information across to a large number of people. But the issue is putting that information into practice. ex: posters and information on Patient ID & Hand Hygiene. But we don't have 100% compliance. Broken down at ownership / accountability. Everybody needs to be accountable but leadership is not leading.
 * 1) //Challenges related to a multi-cultural staff?//
 * language
 * Perception - people view rules/proceedures differently and interpret them in their own way. Example: a department requested a "minimum for equipement" and the person interpreted that as "x - equipment" whereas the department was acutally asking for more than x.
 * 1) //Do you think people people are empowered within the organization?//
 * No. Comes down to the way services have historically been layed out. Physician lead service - Dr. prescribes care and nurse provides. Whereas in other places nurses can challenge that and then discuss/agree about the care plan in order to provide the best evidence based care. Here, nurses just say yes and go ahead with whatever the Dr. wants.
 * 1) //Do you think the use of social media is a good idea for engaging staff?//
 * No. we have emails for that and the portal. Think it would be open for abuse even if used on a professional basis. Inappropriate things could be said - who is going to police it?
 * Perception - people view rules/proceedures differently and interpret them in their own way. Example: a department requested a "minimum for equipement" and the person interpreted that as "x - equipment" whereas the department was acutally asking for more than x.
 * 1) //Do you think people people are empowered within the organization?//
 * No. Comes down to the way services have historically been layed out. Physician lead service - Dr. prescribes care and nurse provides. Whereas in other places nurses can challenge that and then discuss/agree about the care plan in order to provide the best evidence based care. Here, nurses just say yes and go ahead with whatever the Dr. wants.
 * 1) //Do you think the use of social media is a good idea for engaging staff?//
 * No. we have emails for that and the portal. Think it would be open for abuse even if used on a professional basis. Inappropriate things could be said - who is going to police it?
 * 1) //Do you think the use of social media is a good idea for engaging staff?//
 * No. we have emails for that and the portal. Think it would be open for abuse even if used on a professional basis. Inappropriate things could be said - who is going to police it?